Reliance Jio has launched a new digital assistant, called Jio Saarthi, that lives within the MyJio app. Jio Saarthi is a voice-based assistant that has been designed to make it easier for customers to recharge their numbers.
The interactive in-app genie, as Jio calls it, is integrated in MyJio app to facilitate seamless digital recharges. Jio Saarthi will be available in the MyJio app for both Android and iOS starting July 27.
Jio Saarthi is a first-of-its-kind digital initiative, offering a simplistic way for customers who struggle to make recharges via the MyJio app. The company hopes that Jio Saarthi will push more Jio users towards making online digital recharges. This assisted customer journey innovation will encourage adoption of digital recharges among users who have so far been unsure about the digital recharge process, Jio said in a press note.
Jio Saarthi as a digital assistant will guide you through a recharge process. The assistant will talk to you about the step-by-step process to recharge your number and to help you locate payment details, like how to find your card number and where you need to enter it. Jio Saarthi will initially be available in Hindi and English but the company plans to offer 12 regional languages soon.
The company says that Jio users who have not performed an online recharge till now on the MyJio app will be prompted with this new feature. To bring up Jio Saarthi, you will need to open the MyJio app and click on the Recharge option which is where the digital assistant will be found. Once you tap on the Jio Saarthi button, you will hear the assistant walk you through on how to recharge your number like choosing a recharge plan and then making the payment via UPI or card.
Jio Saarthi will also guide you on how you should input your debit or credit card details in order to complete the payment. As mentioned, the Jio Saarthi integration with the MyJio app will roll out later today.